Every customer is entitled to their opinion, and we want to hear it. Most dealerships don’t really care what happens after the sale, but that is not the way that we do business. Not only do we care how your initial experience went, but we want to develop a relationship with you so that you keep coming back.
Read below to see all the nice things that our customers have had to say about us. They should convince you of what a great place Gorman McCracken Volkswagen is to buy and service vehicles.
4.9 out of 5 stars
After seeing the new inventory online, I call Gorman McCracken to ask a question. I spoke to Mike Lopez and he answered the questions that I had and we set up an appointment for me to look at and test drive a Mazda CX-5. He was incredibly patient with me as half way to the dealership I forgot the title of my trade in and had to delay the appointment for 2 hours. Everyone there was incredibly nice and helpful and not pushy. Mike got me the deal I wanted and was the nicest salesperson I have evermet. Financing went off without a hitch, met Terese in Service and I was in and out in 2.5 hours. What a pleasure and I LOVE MY NEW MAZDA!... More
Both the sales agent And sales manager were excellent and providing knowledge about the vehicle and getting that vehicle financed. The salesman’s name is Dakota and I will definitely return to this dealership in the future
After having a very rushed experience with the last veichle I purchased, Dakota was great at explaining all of my finance options so I could make the best decision for my family! He was very patient with me and answered all of my questions and concerns in a professional manner! Highly recommend this guy!!
Excellent, friendly dealership! Dakota was our salesman and he was the best! He responded fast to all of my questions, and worked magic to get us in the truck we wanted, and even had guys go to Austin to get the truck, not to mention meeting me before work to sign papers so I could be at work on time. Highly recommend this dealership & Dakota!
Excellent service. Teres Love and service staff were very helpful. All personnel very friendly and helpful. I highly recommend them. Will be back for any necessary service. No
The staff at Gorman McCracken dealership were awesome my experience was one of a lifetime. James B. Maxie took very good care of me during my visit there. He made sure I knew the ins and outs of my new 2016 Mazda 6 before I left the lot he felt more like a close family friend than a sales person you can't go wrong with him or the dealership. Thank you Mr. Maxie for taking care of me!!!!!!!!!!!
We had the best experience ever at McCracken Mazda of Longview, TX. The sale's person, magic man, was straight and direct. He said he could and did make the deal happen. By the way, his name is Mr. James Maxie. Everyone must take a visit to McCracken Mazda to get a taste of the "Maxie Experience". Everyone at the dealership was so friendly and welcoming. I have never visited a car dealership and been in and out with keys to a new car in under two hours. This was so impressive to both my husbandand I. The topper on the cake was that my twin daughters were presented the car as an early graduation present. Thanks, Mr. Maxie and the fine associates at McCracken Mazda. You can count on seeing us again in the near future. Willard and Tammy J. Augustus and twin daughters... More
I went in just to look around not serious about changing cars. However I was presented with such a good deal I just could not refuse. I would highly recommend McCracken the staff are friendly and professional, I have the utmost confidence in them from the Floor staff, to the service department
Went in needing major repairs to our '08 VW Passat. Left with a '15 VW Passat (our 3rd VW) thanks to good, sound advice from Mr. James Maxie. If we had to do it all over again, we would...in a New York second! Anyone needing a new vehicle should definitely go to Gorman McCracken and see Mr. Maxie. If he could help us, he could do the same for you. My husband and I are very pleased! #happy customers ??????
From the moment I spoke with A dealership representative, I was ready to upgrade my vehicle. James Maxie, certainly one of the most professional sales guy I have ever encounter. I will refer everyone that I think wants a vehicle to James Maxie! I'm proud to have been a part of the MAXIE EXPERIENCE!!!!!