How Are We Doing?

Every customer is entitled to their opinion, and we want to hear it. Most dealerships don’t really care what happens after the sale, but that is not the way that we do business. Not only do we care how your initial experience went, but we want to develop a relationship with you so that you keep coming back.

Read below to see all the nice things that our customers have had to say about us. They should convince you of what a great place Gorman McCracken Volkswagen is to buy and service vehicles.

Customer Lobby
117 Reviews
4.9 out of 5 stars
Sort by: Latest review first / Highest rating first
Braden W., Austin, TX 18 May 2017
The customer service is Excellent. I bought my car '07 Volkwagen GTI at this location and I wouldn't have gone anywhere else, and don't plan to go anywhere else in the future! I did a little research on the car and put in an inquiry, and before i knew it a representative, Mark, called me... to see if I'd like to come down and take a look at the car.  Upon arrival I met with Mark and we talked about test driving, pricing and financing. The car was a manual Model, and at the time I was not an amazing driver but I could get the car moving. Mark was aware that my driving would be a little rough but was extremely patient with my driving, couching me through, for that I am extremely grateful. When we returned, walking into the office everyone was so welcoming asking how my day was and how the drive was. When we all sat down to talk about deals, they had offered a very reasonable price for the car. When financing came around they worked hard to get us the lowest possible interest rate. The bank offered an interest rate that was fair but, Volkswagen negotiated to get us the best possible deal and got us an interest rate that was 5%lower than the first offer! I think they gave us the best service I've had, and I work in the customer service industry!  To this day I stop by every now and then and still receive the same welcoming treatment as when I first came to visit. I love stopping by for their free carwash and while I wait, getting coffee from their free coffee bar. Overall I'm extremely pleased with this dealership and the welcoming staff and I know they take care of all they're customers. I encourage anyone looking for a great reliable car with a great deal to definitely start there search here! Show more
5 rate
Yelp
Justin 18 May 2017
My salesman was courteous, honest, and professional. He is an advocate for the consumer and I would definitely recommend him to anyone.
5 rate
Cars.com
Sarah K., Austin, TX 15 May 2017
We were recently in the market for a GTI and Eric at Onion Creek was super helpful and supportive. He was patient with running and re-running the numbers, and responsive to all of our questions. Thank you, Eric!
5 rate
Yelp
Brieanne 10 May 2017
Very helpful people. Friendly and understanding during vw claim process as well. Nice time...first time buying from a dealership..and it went rather smoothly
5 rate
Cars.com
Phillip 30 Apr 2017
Airiel Pommaz at South Austin was outstanding. Best car buying experience ever. It was a pleasurable experience we were welcomed and not pressured which we like. Purchasing and financing was fast and efficient . Very happy
5 rate
Cars.com
Logan 25 Apr 2017
Done all online, great service! Definitely would return for another purchase! The salesman was very thorough and easy to work with throughout the entire process.
5 rate
Cars.com
Wendy 25 Apr 2017
Excellent customer service throughout the entire process! Found the exact vehicle in another city, had it delivered and ready to be driven away the very next day.
5 rate
Cars.com
Joan 16 Apr 2017
Jeff was new to selling VWs and was upfront about not knowing all there is to know about them. He was personable and had no problems finding the answer if needed.
5 rate
Cars.com
Ciara T., Cumming, GA 16 Apr 2017
I came in for an oil change and alignment a month or so ago, and my car quickly was driving funny again. I brought my car back in for them to take a look, and Sye was wonderfully helpful and patient and definitely took care of me! They took the time to realign (showed me the printed before and after... alignment reports), balanced, extensively test drove it to make sure it was running and driving smoothly, and cleaned it. I could not be more grateful! Thank you so much Sye, and all the staff at VW Onion Creek! I'll definitely be returning! Show more
5 rate
Yelp
Donald 08 Apr 2017
Honesty and kindness of Mr. Gilbert, our sales representative He was consistent and answers his phone when we called him as we are willing and dealing with the price.
5 rate
Cars.com
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